FAQs
Frequently asked questions
Find answers to common questions about iVvy's venue and event management software.
General Product Information
What is iVvy, and what does it do?
iVvy is cloud-based venue and event management software that helps venues manage bookings, events, and customer relationships in one platform.
What types of venues use iVvy?
iVvy is used by hotels, function centres, restaurants, stadiums, universities, hospitality groups, and government agencies.
The difference between iVvy and other event management software?
Unlike traditional platforms, iVvy combines venue management, booking, CRM, quoting, and reporting in one cloud-based system.
Is iVvy cloud-based or installed locally?
iVvy is fully cloud-based, so you can access it from anywhere with an internet connection.
Does iVvy support virtual or hybrid events?
No, iVvy is purpose-built for in-person venue and event management.
What if something goes wrong on the day of the event?
iVvy provides 24/7 global support. Our average response time is 15 minutes.
Is support actually responsive?
Yes. Average response time is 14.5 minutes with 90%+ customer satisfaction scores.
Will it work with the systems we have?
iVvy has 55+ pre-built integrations connecting with leading PMS, RMS, POS, CRM, accounting, payments, and signage systems.
How do you protect attendee data?
iVvy holds ISO 27001 & GDPR compliance, PCI DSS Level 1 certification, and multi-layered security. iVvy has never been breached.
Are iVvy an Accor preferred supplier?
Yes - iVvy has been approved as a key Sales and Catering technology partner by Accor headquarters.
Functionality & Features
Can iVvy handle both venue booking and event planning tasks?
Yes, iVvy manages both venue operations and event bookings in one platform.
Does iVvy integrate with accounting or property management systems?
Yes, iVvy integrates with leading accounting software and PMS.
How does iVvy help streamline booking and quoting?
iVvy offers real-time availability, customisable templates, and instant proposal generation.
Can I manage multiple venues with iVvy?
Absolutely. iVvy's multi-venue management lets you oversee multiple properties from a single dashboard.
Does iVvy support online payments and e-signatures?
Yes. iVvy includes secure online payment processing and built-in e-signature functionality.
Sales, Marketing & Reporting
How does iVvy help increase bookings and leads?
iVvy publishes live availability online, captures leads through branded booking pages, and automates follow-ups.
Does iVvy include CRM and marketing tools?
Yes. iVvy includes a built-in CRM for venues that helps manage contacts and run targeted marketing campaigns.
Can I generate custom reports and forecasts with iVvy?
Yes. iVvy offers customisable reporting and forecasting tools.
Can I create and send proposals and contracts directly from iVvy?
Yes. iVvy allows you to generate, customise, and send proposals and contracts with e-signatures.
Customer Support & Onboarding
What kind of support does iVvy provide during onboarding?
iVvy offers guided onboarding with dedicated specialists.
Is training included, and how long does implementation take?
Yes, training is included. Most venues are fully implemented within a few weeks.
How often does iVvy release new features?
iVvy regularly releases updates automatically rolled out to all users.
What kind of customer service can I expect after launch?
24/7 support via phone, email, and live chat, plus a comprehensive knowledge base.
Pricing & Contracts
How much does iVvy cost?
Pricing depends on venue size, number of users, and features. Contact us for a tailored quote.
Do you offer discounts for startups or nonprofits?
Yes, iVvy offers special pricing for eligible startups and nonprofits.
Are contracts long-term or month-to-month?
iVvy offers both monthly and annual plans.
What's included in the pricing – are there hidden fees?
All core features, support, and updates are included. No hidden fees.
Start seeing your results
Venues using iVvy have increased booking conversions by up to 25%.